Privacy Policy

When you enquire about our interior design services, we may collect:

• Contact details — name, phone number, email address, WhatsApp number
• Property & project details — property type, location, size, floor plan, project requirements
• Commercial details — budget range, preferred timeline
• Communication records — messages, call notes, and enquiry history exchanged with our team
• Technical data — IP address, browser type, device information, and pages visited (via cookies and analytics tools)

We collect this information directly from you — through our website contact form, Meta Lead Ads (Facebook/Instagram), WhatsApp, or phone calls — and never from third-party data brokers.

Your information is used strictly for legitimate business purposes, including to:

• Respond to your enquiry and understand your requirements
• Schedule consultations and site visits
• Prepare and share quotations, proposals, and design plans
• Provide project updates and after-sales support
• Send service-related communication via call, SMS, email, or WhatsApp
• Improve our website, services, and customer experience through aggregated, non-identifying analytics

If you submit your details through a Facebook/Instagram Lead Ad, that information is transferred from Meta’s platform directly to our CRM system for follow-up. If you message us on WhatsApp, we store your number and conversation history solely to manage your enquiry.

We do not use your WhatsApp number for unsolicited bulk messaging or share it with unrelated third parties.

We do not sell, rent, or trade your personal information. We may share limited information only with:

• Service providers who help us operate — cloud hosting, CRM/database providers, and communication tools (WhatsApp Business API, email/SMS providers) — bound by confidentiality obligations
• Our business partners (e.g., GK Digital Solutions, under common ownership) where relevant to fulfilling your project
• Legal or regulatory authorities, only when required by law

We never share your information with third parties for their own marketing purposes.

We retain your personal information only for as long as necessary to fulfil the purposes above — typically for the duration of your enquiry/project plus a reasonable period thereafter for record-keeping, warranty, and legal compliance. You may request earlier deletion as described in Section 8.

Our website uses cookies and analytics tools (such as Google Analytics and Meta Pixel) to understand visitor behavior, measure ad performance, and improve site experience. You can disable cookies through your browser settings; some website features may not function fully if you do so.

We implement reasonable technical and organizational safeguards — including access controls and secure storage — to protect your information from unauthorized access, alteration, disclosure, or loss. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Under India’s Digital Personal Data Protection Act, 2023, and applicable data protection principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or withdrawal of consent for further processing
• Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us using the details in Section 10.

By submitting your information through our website, Meta Lead Forms, WhatsApp, or phone, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate the most recent revision.